At Vedojas, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
Personal Information — full name, mobile/phone number, email address, billing and shipping address, PIN/ZIP code, and order and transaction details.
Account Information — if you create an account we may collect login credentials, profile information, order history, saved addresses and account preferences.
Payment Information — payments are processed through secure third-party payment providers. We may receive transaction-related information such as payment status, transaction ID and payment method. We do not store your complete debit/credit card or banking credentials on our servers.
Technical Information — IP address, browser type, device information, operating system, website activity, pages visited, and cookies and similar technologies.
2. How We Use Your Information
To process and deliver your orders; confirm purchases and payments; provide order and shipping updates; create and manage your customer account; respond to enquiries and support requests; process returns, refunds and cancellations; improve our website, products and services; prevent fraudulent or unauthorised transactions; send important service-related communications; send promotional offers where you have given consent; and comply with applicable legal and regulatory requirements.
3. Cookies
Our website may use cookies and similar technologies to remember your preferences, keep you signed in, maintain your shopping cart, understand how visitors use our website, improve performance, and provide relevant communications. You can control or disable cookies through your browser settings, though disabling certain cookies may affect some functionality.
4. How We Share Your Information
We do not sell or rent your personal information. We may share only what is necessary with trusted service providers who help us operate — payment gateway providers, shipping and logistics partners, website and technology service providers, customer support providers, marketing and analytics providers, and government or regulatory bodies where legally required.
5. Payment Security
All payment transactions are processed through secure payment gateways and are subject to the security practices of the respective provider. Vedojas does not intentionally store complete payment card information such as full card numbers, CVV numbers or banking passwords on its own servers.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Your Account
If you create an account you are responsible for keeping your login credentials confidential. Contact us immediately if you believe your account has been accessed without authorisation. You may update certain account information through your profile section.
8. Marketing Communications
Where you have chosen to receive them, we may send information about new products, special offers, discounts, wellness information and website updates. You can unsubscribe at any time using the unsubscribe option provided or by contacting us. We may still send essential communications relating to your orders, account or payments.
9. Third-Party Services
Our website may link to or integrate with third-party services, payment gateways and social media platforms. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing personal information.
10. Children's Privacy
Our website is not intended for children who are unable to provide valid consent under applicable law. We do not knowingly collect personal information from children for prohibited purposes. If you believe a child has provided personal information to us, please contact us.
11. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal, tax, accounting and regulatory obligations.
12. Your Privacy Rights
Depending on applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, withdraw consent, opt out of promotional communications, and raise concerns about how your information is handled.
To exercise a privacy-related right, please contact us using the details published on our Contact page.
